Refund Policy

At Nexus Home Hub, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.
  • The product is returned in its original packaging with all included accessories.
  • You have proof of purchase or your order confirmation.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged, or altered after delivery.
  • Personal care or hygiene items that have been opened or used.
  • Clearance, final sale, or promotional items (unless they arrive damaged or defective).
  • Gift cards, where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can arrange a replacement or full refund as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
  • If you are returning an item for any other reason, the customer is responsible for the return shipping costs unless otherwise stated.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the standard return process.

Contact Us

If you have any questions about our Return & Refund Policy or need to start a return, please contact us:

Email: delgus1609@gmail.com

Please include your order number and, if applicable, photos of the item so we can assist you as quickly as possible.